WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay with cash on collection, direct bank transfer, or PayPal.

HOW LONG DOES SHIPPING TAKE?
1st class: 1-2 working days. 2nd class: 2-3 working days.

DO YOU OFFER INTERNATIONAL SHIPPING?
Not as standard, but I can provide a quote if you contact me.

WHAT SHOULD I DO IF MY ORDER HASN’T ARRIVED?
Just get in touch with me! I can track all orders and find out where it is.

WHAT IS YOUR CANCELLATION POLICY?
Contact me within 2 hours of placing your order. Cancellations are only possible if I haven’t processed your order.

WHAT IS YOUR RETURN POLICY?
I offer refunds or replacements for faulty, damaged, or incorrect items (I may ask for photos of the items).

WHERE CAN I SEE CUSTOMER REVIEWS OF YOUR PRODUCTS?
Verified reviews are on my homepage and Etsy shop.

HOW DO I PRINT MY DOWNLOAD CARD?

A4 FOLDED/A5 FORMAT: I recommend printing the card outer on A4 white cardstock with a weight of 225 - 250gsm and the inner insert on 120 - 150gsm white paper for the best results, although this will depend on your printer's capabilities. Your purchased digital card will include both the card outer and the insert paper. This will consist of either 3 or 4 files to make up your card. 

• 3 DOWNLOADED FILES: Print pages 1 and 2 back-to-back, and pages 2 and 3 back-to-back.
• 4 DOWNLOADED FILES: Print pages 1 and 2 back-to-back, and pages 3 and 4 back-to-back.
• PRINTING BACK-TO-BACK: Go to your printer settings and select *DOUBLE-SIDED PRINT – FLIP ON THE SHORT EDGE*

Please note that trimming may be necessary, depending on the accuracy of your printer. My shop logo will appear on the rear of the card.

DL FORMAT: Printing instructions are the same as for A4 Folded/A5 format cards, when printing on A4 paper, the DL format cards will require trimming.

CARDS WITH VELLUM WRAP: Some cards have a semi transparent wrap around. This adds an extra special touch. The file is named "V" on each download set. 

I use a thick transparent inkjet paper as this avoids the design crunching up in your printer. There is a link below to the one I use.  If you don't have transparent inkjet paper, you can use plain paper, or use the card with out the wrap around.

For the printing of the rest of the files, the instruction are the same as A4 Folded/A5 format cards.

I use this one from Amazon: